{"xsrfToken":"19af2ac6b6882c682290f97199d5b2a45517f0bb_lout","branding":{"id":"6","key":"fchd","name":"Firmatek Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#943a09","headerLinkHoverBGColor":"#943a09","headerBadgeColor":"#943a09"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/90e8afc0-33af-497e-99d8-100259da7709/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTgwMjBiNS1kNTEwLTQxMWMtYWU5Ny1lZjhhMTlhZGMxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwZThhZmMwLTMzYWYtNDk3ZS05OWQ4LTEwMDI1OWRhNzcwOSI6WyJyZWFkIl19LCJleHAiOjE3MzY3NjExMTQsIm5iZiI6MTczNjc2MDUxNH0.jVcNa2zYCly0y2QGiVoXWkhKz9_J4yEGyYE_XObpRLY&client=a98020b5-d510-411c-ae97-ef8a19adc146&mode=fit","logoId":"90e8afc0-33af-497e-99d8-100259da7709","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Firmatek Service Desk","sharedPortalName":"Firmatek Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Firmatek Service Desk","sharedPortalName":"Firmatek Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b6470b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/679e7434-aa27-44ba-bcbd-09caeae580f9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTgwMjBiNS1kNTEwLTQxMWMtYWU5Ny1lZjhhMTlhZGMxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY3OWU3NDM0LWFhMjctNDRiYS1iY2JkLTA5Y2FlYWU1ODBmOSI6WyJyZWFkIl19LCJleHAiOjE3MzY3NjExMTQsIm5iZiI6MTczNjc2MDUxNH0.11xIiX7bLqMWCDVZJPFROWnQ7Emqe4Od_adtNx_q8Qk&client=a98020b5-d510-411c-ae97-ef8a19adc146&height=300&mode=fit","bannerMediaApiFileId":"679e7434-aa27-44ba-bcbd-09caeae580f9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"fchd","projectId":10016,"serviceDeskId":6,"name":"Firmatek Customer Support Desk","description":"<p>Welcome! You can raise a request for Firmatek Customer Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"97","name":"Customer Portal Request","descriptionHtml":"","callToAction":"Customer Portal Request","introHtml":"<p>Service Request Received from portal or widget.</p>","icon":10553,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[22],"key":""},{"id":"100","name":"Firmatek Employee Support Request","descriptionHtml":"","callToAction":"Firmatek Employee Support Request","introHtml":"<p>Firmatek to Firmatek request for tickets created in Project.</p>","icon":10491,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[22],"key":""},{"id":"98","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10538,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[22],"key":""},{"id":"89","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10526,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"90","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"105","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>Suggest a product improvement we could make</p>","icon":10538,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"92","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10523,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"81","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10524,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"82","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10515,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"83","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10531,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Need Help? Send a Request Here."}],"orderMapping":{"22":[97,98,100],"23":[81,82]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"84dfd57e-1acd-3815-b1a1-2a1f98e335a7","appLinkName":"","appLinkUrl":"","spaceKey":"ACCOUNTMANAGEMENT","spaceName":"Firmatek Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FCHD","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.firmatek.com","https://ft-pq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FCHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTgwMjBiNS1kNTEwLTQxMWMtYWU5Ny1lZjhhMTlhZGMxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY3NjE3MTQsIm5iZiI6MTczNjc2MDUxNH0.KcXu8CntFbjCT_kr6WAjLFDRB1dz_Nz-xm3ghV-bNHQ","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"a98020b5-d510-411c-ae97-ef8a19adc146","tokenDurationInMins":20}},"reqCreate":{"id":100,"projectId":10016,"form":{"name":"Firmatek Employee Support Request","descriptionHtml":"","callToAction":"Firmatek Employee Support Request","intro":"<p>Firmatek to Firmatek request for tickets created in Project.</p>","instructions":"","icon":10491,"iconUrl":"https://get.support.firmatek.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/100","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/100","calendarParams":{"firstDay":0,"date":"2025-01-13T04:28:34-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"84dfd57e-1acd-3815-b1a1-2a1f98e335a7","appLinkName":"","appLinkUrl":"","spaceKey":"ACCOUNTMANAGEMENT","spaceName":"Firmatek Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FCHD","serviceDeskId":6,"kbLinkDomainURLs":["https://get.support.firmatek.com","https://ft-pq.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOTgwMjBiNS1kNTEwLTQxMWMtYWU5Ny1lZjhhMTlhZGMxNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY3NjE3MTQsIm5iZiI6MTczNjc2MDUxNH0.KcXu8CntFbjCT_kr6WAjLFDRB1dz_Nz-xm3ghV-bNHQ","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"a98020b5-d510-411c-ae97-ef8a19adc146","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2024-12-17T18:17:30.100895427Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[100],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[100],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"FCHD Internal Technical Support Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"6150c59f-08b5-4766-8a30-b6d20b9cb08a"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"6e193902-7fca-429d-ae47-ab7f9286ed50"},"content":[{"type":"text","text":"Sample Text"}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"3e5a30e0-722e-4f78-b0e5-41fdd79c30b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"564a503d-5283-437b-983d-f4bc70a4e01a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"0cd7750b-a0f5-409f-adb5-619711d004f1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"24ba9562-6a50-4442-a6c2-6915feed653f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3db1da71-da64-479c-9240-188f3a868387"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"5347e56a-665b-4438-8eeb-e842a68fd476"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"8f79e483-519a-4b00-8b29-0a946bf85c2a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"0463c743-e041-4900-a194-9b81dc6ef16b"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"eff85593-6eea-4540-a1c0-b84ad539a1f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f827f82e-0b44-458a-8edd-1e4f5e251baf"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"8fb9c299-a093-4af4-87ca-69d5f17b2a24"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"84853e8a-06f1-44ae-bc51-1971725d632e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"45fb10a8-0161-458f-8943-856d8cb9ec20"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"01ca4aaf-4bf9-414c-be08-859ab2da27df"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"d425adba-c5b1-4d12-8d59-f008ba70491b"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"0f47dede-b117-4d25-a19d-50b4fba7347b"},"content":[{"type":"text","text":"Make your choices above and then provide details below. Thanks!","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cf3b8374-3881-49ec-ab4f-20dc6ed43ff2"}},{"type":"heading","attrs":{"level":2,"localId":"ff678533-e3ed-488f-a3f4-c5079ecfba65"},"content":[{"type":"text","text":"Please fill out the following if applicable:","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"01182cc5-659c-468e-b8a9-628608b374e3"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"a1c29497-a476-4330-afe1-18bdc42ca214"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"db144ffc-7bf1-4fb2-84c8-f297792fcda9"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"d976f352-c5e3-464f-8144-c2f83707c64f"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"af74a41b-559c-4639-a9ff-ddad1a466d11"}},{"type":"paragraph","content":[]}]}],"conditions":{"22":{"t":"sh","i":{"co":{"cIds":{"23":["1"]}}},"o":{"sIds":["4"]}},"25":{"t":"sh","i":{"co":{"cIds":{"23":["3"]}}},"o":{"sIds":["6"]}},"31":{"t":"sh","i":{"co":{"cIds":{"28":["2"]}}},"o":{"sIds":["9"]}},"7":{"t":"sh","i":{"co":{"cIds":{"5":["10613","10614"]}}},"o":{"sIds":["2"]}},"29":{"t":"sh","i":{"co":{"cIds":{"28":["1"]}}},"o":{"sIds":["8"]}},"24":{"t":"sh","i":{"co":{"cIds":{"23":["2"]}}},"o":{"sIds":["5"]}},"16":{"t":"sh","i":{"co":{"cIds":{"4":["10621","10622"]}}},"o":{"sIds":["1"]}},"20":{"t":"sh","i":{"co":{"cIds":{"5":["10614"]}}},"o":{"sIds":["3"]}},"27":{"t":"sh","i":{"co":{"cIds":{"5":["10615"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"FLY","conditions":["29","27","16"]},"4":{"name":"Photo/PPK","conditions":["22","20","16"]},"9":{"name":"Kespry Cloud","conditions":["31","27","16"]},"5":{"name":"Stitching","conditions":["24","20","16"]},"10":{"name":"Description","conditions":[]},"2":{"name":"Equipment","conditions":["7","16"]},"7":{"name":"Fly/Cloud","conditions":["27","16"]},"3":{"name":"Service","conditions":["20","16"]},"6":{"name":"Product Issue","conditions":["25","20","16"]},"1":{"conditions":["16"]}},"questions":{"15":{"type":"cs","label":"Sensor","description":"","validation":{"rq":false},"jiraField":"customfield_10280","questionKey":""},"26":{"type":"cd","label":"Product Issue","description":"","validation":{"rq":false},"jiraField":"customfield_10285","questionKey":""},"13":{"type":"cs","label":"Drone","description":"","validation":{"rq":false},"jiraField":"customfield_10277","questionKey":""},"5":{"type":"cd","label":"Which area are you experiencing an issue:","description":"","validation":{"rq":true},"jiraField":"customfield_10279","questionKey":""},"32":{"type":"cd","label":"Which issue are you having in Kespry Cloud:","description":"","validation":{"rq":false},"jiraField":"customfield_10286","questionKey":""},"39":{"type":"ts","label":"Customer Name:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"cs","label":"GPS","description":"","validation":{"rq":false},"jiraField":"customfield_10278","questionKey":""},"42":{"type":"tu","label":"Fly and/or Kespry Cloud Link","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cd","label":"Photo/PPK Issues","description":"","validation":{"rq":false},"jiraField":"customfield_10282","questionKey":""},"30":{"type":"cd","label":"Which issue are you having in FLY:","description":"","validation":{"rq":false},"jiraField":"customfield_10284","questionKey":""},"41":{"type":"at","label":"Attach photos of issue and/or Pix4d Quality Report:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"te","label":"Issue Requester Email","description":"Enter your Firmatek email address here. If you are requesting this on behalf of another team member, enter their email here","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"cd","label":"Choose a platform:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"FLY","other":false},{"id":"2","label":"Kespry Cloud","other":false}],"questionKey":""},"19":{"type":"cd","label":"Stitching (Mapper/Matic)","description":"","validation":{"rq":false},"jiraField":"customfield_10283","questionKey":""},"23":{"type":"cd","label":"What Services is being affected:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Photo/PPK Issues","other":false},{"id":"2","label":"Stitching (Mapper/Matic)","other":false},{"id":"3","label":"Product Issue","other":false}],"questionKey":""},"4":{"type":"cd","label":"Choose your appropriate team:","description":"","validation":{"rq":true},"jiraField":"customfield_10281","questionKey":""},"40":{"type":"ts","label":"Site Name:","description":"","validation":{"rq":false},"jiraField":"customfield_10139","questionKey":""},"44":{"type":"us","label":"Pilot Email","description":"Field Techs: Enter your email address here. JIRA Agents: This will need to be added to request participants field in JIRA","validation":{"rq":false},"jiraField":"customfield_10304","questionKey":""},"33":{"type":"rt","label":"Provide a detailed explanation of the issue:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"ts","label":"Date:","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"6150c59f-08b5-4766-8a30-b6d20b9cb08a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2024-12-17T18:17:30.100895427Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[100],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[100],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"FCHD Internal Technical Support Form","submit":{"lock":true,"pdf":false},"templateFormUuid":"6150c59f-08b5-4766-8a30-b6d20b9cb08a"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"6e193902-7fca-429d-ae47-ab7f9286ed50"},"content":[{"type":"text","text":"Sample Text"}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"3e5a30e0-722e-4f78-b0e5-41fdd79c30b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"564a503d-5283-437b-983d-f4bc70a4e01a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"0cd7750b-a0f5-409f-adb5-619711d004f1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"24ba9562-6a50-4442-a6c2-6915feed653f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3db1da71-da64-479c-9240-188f3a868387"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"5347e56a-665b-4438-8eeb-e842a68fd476"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"8f79e483-519a-4b00-8b29-0a946bf85c2a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"0463c743-e041-4900-a194-9b81dc6ef16b"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"eff85593-6eea-4540-a1c0-b84ad539a1f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f827f82e-0b44-458a-8edd-1e4f5e251baf"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"8fb9c299-a093-4af4-87ca-69d5f17b2a24"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"84853e8a-06f1-44ae-bc51-1971725d632e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"45fb10a8-0161-458f-8943-856d8cb9ec20"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"01ca4aaf-4bf9-414c-be08-859ab2da27df"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"d425adba-c5b1-4d12-8d59-f008ba70491b"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"0f47dede-b117-4d25-a19d-50b4fba7347b"},"content":[{"type":"text","text":"Make your choices above and then provide details below. Thanks!","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cf3b8374-3881-49ec-ab4f-20dc6ed43ff2"}},{"type":"heading","attrs":{"level":2,"localId":"ff678533-e3ed-488f-a3f4-c5079ecfba65"},"content":[{"type":"text","text":"Please fill out the following if applicable:","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"01182cc5-659c-468e-b8a9-628608b374e3"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"a1c29497-a476-4330-afe1-18bdc42ca214"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"db144ffc-7bf1-4fb2-84c8-f297792fcda9"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"d976f352-c5e3-464f-8144-c2f83707c64f"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"af74a41b-559c-4639-a9ff-ddad1a466d11"}},{"type":"paragraph","content":[]}]}],"conditions":{"22":{"t":"sh","i":{"co":{"cIds":{"23":["1"]}}},"o":{"sIds":["4"]}},"25":{"t":"sh","i":{"co":{"cIds":{"23":["3"]}}},"o":{"sIds":["6"]}},"31":{"t":"sh","i":{"co":{"cIds":{"28":["2"]}}},"o":{"sIds":["9"]}},"7":{"t":"sh","i":{"co":{"cIds":{"5":["10613","10614"]}}},"o":{"sIds":["2"]}},"29":{"t":"sh","i":{"co":{"cIds":{"28":["1"]}}},"o":{"sIds":["8"]}},"24":{"t":"sh","i":{"co":{"cIds":{"23":["2"]}}},"o":{"sIds":["5"]}},"16":{"t":"sh","i":{"co":{"cIds":{"4":["10621","10622"]}}},"o":{"sIds":["1"]}},"20":{"t":"sh","i":{"co":{"cIds":{"5":["10614"]}}},"o":{"sIds":["3"]}},"27":{"t":"sh","i":{"co":{"cIds":{"5":["10615"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"FLY","conditions":["29","27","16"]},"4":{"name":"Photo/PPK","conditions":["22","20","16"]},"9":{"name":"Kespry Cloud","conditions":["31","27","16"]},"5":{"name":"Stitching","conditions":["24","20","16"]},"10":{"name":"Description","conditions":[]},"2":{"name":"Equipment","conditions":["7","16"]},"7":{"name":"Fly/Cloud","conditions":["27","16"]},"3":{"name":"Service","conditions":["20","16"]},"6":{"name":"Product Issue","conditions":["25","20","16"]},"1":{"conditions":["16"]}},"questions":{"15":{"type":"cs","label":"Sensor","description":"","validation":{"rq":false},"jiraField":"customfield_10280","questionKey":""},"26":{"type":"cd","label":"Product Issue","description":"","validation":{"rq":false},"jiraField":"customfield_10285","questionKey":""},"13":{"type":"cs","label":"Drone","description":"","validation":{"rq":false},"jiraField":"customfield_10277","questionKey":""},"5":{"type":"cd","label":"Which area are you experiencing an issue:","description":"","validation":{"rq":true},"jiraField":"customfield_10279","questionKey":""},"32":{"type":"cd","label":"Which issue are you having in Kespry Cloud:","description":"","validation":{"rq":false},"jiraField":"customfield_10286","questionKey":""},"39":{"type":"ts","label":"Customer Name:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"cs","label":"GPS","description":"","validation":{"rq":false},"jiraField":"customfield_10278","questionKey":""},"42":{"type":"tu","label":"Fly and/or Kespry Cloud Link","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cd","label":"Photo/PPK Issues","description":"","validation":{"rq":false},"jiraField":"customfield_10282","questionKey":""},"30":{"type":"cd","label":"Which issue are you having in FLY:","description":"","validation":{"rq":false},"jiraField":"customfield_10284","questionKey":""},"41":{"type":"at","label":"Attach photos of issue and/or Pix4d Quality Report:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"te","label":"Issue Requester Email","description":"Enter your Firmatek email address here. If you are requesting this on behalf of another team member, enter their email here","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"cd","label":"Choose a platform:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"FLY","other":false},{"id":"2","label":"Kespry Cloud","other":false}],"questionKey":""},"19":{"type":"cd","label":"Stitching (Mapper/Matic)","description":"","validation":{"rq":false},"jiraField":"customfield_10283","questionKey":""},"23":{"type":"cd","label":"What Services is being affected:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Photo/PPK Issues","other":false},{"id":"2","label":"Stitching (Mapper/Matic)","other":false},{"id":"3","label":"Product Issue","other":false}],"questionKey":""},"4":{"type":"cd","label":"Choose your appropriate team:","description":"","validation":{"rq":true},"jiraField":"customfield_10281","questionKey":""},"40":{"type":"ts","label":"Site Name:","description":"","validation":{"rq":false},"jiraField":"customfield_10139","questionKey":""},"44":{"type":"us","label":"Pilot Email","description":"Field Techs: Enter your email address here. JIRA Agents: This will need to be added to request participants field in JIRA","validation":{"rq":false},"jiraField":"customfield_10304","questionKey":""},"33":{"type":"rt","label":"Provide a detailed explanation of the issue:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"ts","label":"Date:","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"6150c59f-08b5-4766-8a30-b6d20b9cb08a"},"linkedJiraFields":["customfield_10304","customfield_10139","customfield_10280","customfield_10281","customfield_10282","customfield_10283","customfield_10284","customfield_10285","customfield_10286","customfield_10277","customfield_10278","customfield_10279"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}